Shipping
To ensure your custom gift arrives perfectly, we break our process into three distinct phases.
Phase 1: Art creation (1–3 business days)
Standard orders: 1–3 business days.
Skip the queue: Selecting this at checkout moves your photo to the front of the creation queue for faster design. It does not speed up courier shipping time.
Phase 2: Production (2–5 business days)
Once your art is ready, it moves into physical production.
Phase 3: Shipping transit
Shipping options and delivery estimates are shown during checkout.
Review the destination, price, and estimated timing shown at checkout.
| Destination | Standard shipping time |
|---|---|
| USA | 5–7 business days |
| Canada | 5–8 business days |
| United Kingdom | 5–7 business days |
| Australia | 5–8 business days |
| Europe & Rest of World | 9–16 business days |
Use the tracking link in your shipping confirmation.
Returns & cancellations
If you received the wrong product, incorrect size, incorrect print, or your product was damaged in transit, please contact us as soon as possible with a photo of the product received. We will review the issue and issue a replacement where appropriate.
For items damaged in transit, please contact us within 7 days of delivery with photo evidence. We will generally send a replacement; if a return is needed, we’ll provide instructions before you send the item back.
Orders can be modified or canceled within 5 hours of placing your order. If 5 hours have passed, a modification or cancellation may be granted at our discretion because creation and production can begin soon after an order is placed.
If you’ve had your order for over 60 days, we may no longer be able to offer a refund or exchange. Please still get in touch and we’ll see what we can do to help.
For order assistance, contact support@iconicpaw.com.